Welcome back. Your family’s safety is important to our Fireplace Loft family, so we continue to adhere to Ontario’s recommended retail guidelines for safe consultations throughout the COVID-19 pandemic. As degrees of restrictions are lifted, we will do everything in our power to protect our community and you.
Therefore, we are happy to announce that we can resume hosting you in our fully equipped showroom. Our family fireplace business was established over 30 years ago and has always been designed to provide you with a very relaxed, personal shopping environment. Our showroom is spacious to provide an unparalleled showcase of design styles and selection of fireplace brands. Fortunately, our space also affords you with a comfortable physical distancing area while still maintaining our warm, boutique atmosphere. We are employing a strict cleaning regimen to ensure that all surfaces are disinfected and safe from family-to-family, visit-to-visit.
- Showroom Surfaces Disinfected Between Clients
- A disinfectant station at our entrance for your use
- We encourage masking with disposable PPE available
A safe consultation will reduce your stress
We value the relationships with our customers and want you to be comfortable throughout our experience together. Home renovation and design projects can be stressful on their own without the additional burden of our ongoing physical distancing and personal isolation restrictions. For this reason, The Fireplace Loft family has always sought to simplify the process of the fireplace purchase. From selection, design, construction, installation to operation, we specialize in providing you with the convenience of a one-stop-shop for the complete fireplace of your dreams. Our over 3 decades of experience, the satisfaction of many thousands of customers and our extra efforts along the way will ensure your peace of mind during these stressful times. We work hard to make it as easy as 1-2-3 for you.
Let’s help keep one another safe
Since we will be limiting the number of clients within our space at any given time, we ask that you help us help you and the other families looking to visit. If at all possible, kindly contact us before arriving at the showroom. For your convenience, you can contact us by phone, e-mail or web form. Your assistance in pre-booking a personalized showroom appointment will avoid congestion and anxiety for others and contribute to everyone’s safety. In this way, we will also be able to make the most out of our time together. We can begin working together meaningfully, consulting on your project vision, by guiding you through our showroom options and answering all of your questions along the way.
- Extended Showroom Hours Available
- Private Evening Appointments Upon Request
- Mutually Safe Coordinated In-home Visits
We understand that given our current circumstances it may not be convenient or even possible for you to visit our showroom. Therefore, in our efforts to provide a comfortable, no-pressure, experience for all our customers, we will gladly accommodate specialized arrangements. We can schedule after-hours, private showroom visits or in-home consultations. As before, safety is paramount so we will discuss protocols with you for any extended or in-home visits when scheduling.
We strive to be the one source for your fireplace project. Your safety and satisfaction are our responsibility.
Together, let’s keep our community safe; let’s get started.
The Fireplace Loft